The ROI of Uniting Unified Communications and Contact Center

When agents are empowered with better communication and collaboration, it pays off. According to Aberdeen Research in their recent Agent Productivity & Performance Management study of 354 companies, on average contact center agents spend a startling 15% of their time seeking the information they need to do their jobs. Not only is this costly from a payroll perspective, customers get a negative perception of your company when they have to wait. Thus, making it easy for agents to find and access information--and collaborate with peers across the business--is of utmost importance. This paper highlights Aberdeen Research that shows the quantifiable benefits companies experience when they incorporate unified communications (UC) capabilities within their contact center. The end result is a significant improvement in operational efficiency and customer experience. Companies who unify their business communications with the contact center (compared to those who do not) experience:     • 50% greater annual increase in agent productivity     •...

Best Practices for Connecting a Remote Workforce

According to Global Workplace Analytics, the number of remote employees in the U.S. has risen by 159% since 2015. It’s no mystery why more employees seek this flexibility, and why more companies are willing to offer it. Cost savings, a broader talent pool and higher employee retention rates just a few of the perks. But despite the growing popularity of remote positions, managers still struggle to connect their remote teams. In this eBook, we’ll address that challenge head-on. Keep reading for tips you can use to foster a more connected, collaborative culture. We’ll share insight on goal-setting, communication and meeting guidelines, boosting morale and more.

Technology’s Make or Break Role in Employee Engagement

Amid the ongoing spread of Covid-19, employee engagement has quickly morphed from nice-to-have luxury to table stakes. To achieve it, organizations must ensure that employees, including those working remotely, have the tools and technologies required to do their jobs without friction, whether that involves using videoconferencing tools to communicate online or productivity applications to capture and recreate the contextual knowledge typically found in an office setting. Either way, employers need employees to remain engaged in their work at a time when it would be easy to understand why they might not. Download the whitepaper to learn more on how to define, enable, and measure employee engagement as a primer to succeed in the new normal.

Modernizing Your Web Experience: Why Your Agency Needs to Consider COTS (Adobe Webinar)

The COVID-19 pandemic accelerated the need for personalized digital and web experiences and intensified the government’s need for flexible web content management systems. Over the years, an emphasis on adopting open source solutions has resulted in siloed systems and solutions that are difficult to maintain. To better meet the needs of its workforce and the public, government agencies can find solutions that solve their unique problems, rather than just solving the need for technology. This means taking an enterprise approach to implementation and avoiding the problems caused by a patchwork of homegrown systems with higher costs over the long-term. Watch on demand now to learn how commercial off-the-shelf (COTS) software based on open standards should be considered by agencies interested in accomplishing immediate improvement of operations, speedy service delivery and achieving their mission with a secure and scalable solution. Specifically, you’ll learn:     • How and why open source software was emphasized in government...

Gartner MQ Digital Experience Platforms (DXP) 2020

The Gartner Magic Quadrant is a guide for buyers considering their purchasing options in a technology marketplace. Organizations are challenged with understanding and engaging with every customer at an individual level to deliver exceptional experiences that build lasting brand loyalty. Only Adobe brings together the power of data, content, intelligent services, and an open ecosystem to enable CXM. (Quote from press release)     • Adobe is empowering customers to be successful in Experience       Management     • There is a breadth of industry/vertical and audience segments that Adobe       serves to success     • For those shortlisting vendors, Adobe’s tools are the superior choice for       driving business growth, digital transformation and supreme customer       experience     • I, too, can become an Experience Maker and achieve the business success       and professional allure associated with winning this award, and I’d like to       pursue an award

Commercial Software Versus Open Source (Adobe Version)

Government software - to buy or to build More and more government operations and services are powered by code, making the decision to buy or build new software solutions a heavier burden. Government officials must wade through complex IT environments, stringent regulations, and private-sector sales pitches in order to make the right choice for their agency. To help you understand your options and find a solution with the best fit, Adobe created an informational eBook that compares the pros and cons of commercial and open-source software. By packaging valuable insights into a convenient checklist, agencies can get the information they need to make informed purchasing decisions and deliver better digital experiences to those that depend on them. Inside, Adobe experts share valuable government-specific insight, including case studies that can help your agency evaluate a software solution with due diligence. Additionally, you’ll learn how to:     • Gather...

Shifting From A “CLOUD FIRST” To a “CLOUD IF” Enterprise Mindset

Organizations that quickly respond to the customer and the market usually outperform their competitors. Technology is the key to enabling that responsiveness. An IT department that can enable responsiveness through new workloads, applications, and deployment methodologies is invaluable. IT transformation is how most companies deliver true IT responsiveness. This white paper discusses why you should maintain an on-premises IT infrastructure to meet particular workload requirements. The paper also explores the importance of a workload placement strategy and concludes with an examination of Dell EMC’s PowerEdge portfolio of servers.

Workload Placement Separates the Winners from the Losers in IT

Organizations with modernized IT infrastructure make more effective use of current and new technologies. They can move to an agile, flexible, and scalable infrastructure that better aligns with business requirements. This IDC white paper is based on a survey (conducted in August 2018) of 650 IT professionals responsible for management, administration, and/or decision making for their firm as it pertains to on-premises and off-premises infrastructure investments, adoption, attitudes, and requirements. Download the whitepaper to learn more on Hybrid Infrastructure and how it affects workload placement.

The Periodic Table of Data Protection

The Periodic Table of Enterprise Data Protection maps the data protection modernization journey of enterprises and serves to explain the complexities of the subject matter in an organized and structural format. It also provides a stark comparison between traditional data protection and the various use cases of modern data protection from a transformational journey perspective. It aims to organize information in a thematic and easy-to-read format by categorizing the many aspects of data protection challenges into essential IT pillars such as data protection transformation. Download the Dell EMC The Periodic Table of Data Protection - Protect Your Data Capital From The Edge To The Core To The Cloud to learn more.

Dell EMC Integrated Appliances – Get Your Cloud ON with Proven and Modern Cloud Data Protection

Integrated appliances offer an all-in-one backup and recovery solution and are a way to quickly and simply get cloud-based data protection. These data protection solutions are faster to deploy, simpler to manage, and those that are cloud-ready offer an easy on-ramp to the cloud with integrated cloud capabilities. Download the whitepaper and learn more on Dell EMC Integrated Appliances and their existing customer stories.

Global Data Protection Index – Cloud Environments

Dell Technologies commissioned Vanson Bourne for the Global Data Protection Index 2020 Snapshot, a follow-on to the biennial Global Data Protection Index conducted in 2014, 2016 and 2018. The Snapshot surveyed 1,000 IT decision makers across 15 countries and 14 industries with 250+ employees to understand the impact of cloud and the complexities of advanced technologies on data protection readiness. Vanson Bourne conducted the survey between November and December 2019. Download the report depicting about the Dell Technologies Global Data Protection.

What is work management — and why your team needs it

A guide to better collaboration Coordinating work across teams is chaotic—especially if you have to dig through emails or messaging apps to find information. Without a system for planning, organizing, and executing work, confusion and chaos can grow. That’s where work management can help. In this ebook, we’ll give you an in-depth definition of work management, including how it differs from project management. See how a work management tool helps teams easily connect and collaborate, enabling everyone to achieve more, together—even in an increasingly distributed world Download this ebook to learn:     • About some common problems related to managing and orchestrating       work — and how work management can solve them.     • What core features to look for when selecting a work management platform       for your team.     • How real teams have solved collaboration pain points by implementing new       processes and rethinking the way they collaborate remotely

The Workday Tech Strategy

An inside look at the history and evolution of our technology. In this eBook, learn how Workday offers simple solutions based on a continuously evolving architecture - and how the Power of One matters when it comes to newly acquired technology. The eBook includes:     • An introduction to the Workday technology strategy     • A deep-dive into the Workday architecture     • An understanding of how machine learning enhances Workday

Adapting to the Changing World of HR

Tap into more analytical, data-driven skills for HR. Traditionally, HR has been the “go to” for responsibilities such as talent acquisition, compliance and benefits. Today, HR professionals have the opportunity to step into a more strategic role. To do so, you need to tap into more analytical, data-driven skills. Read this eBook to learn five key behaviours to practise and tactics for getting started.

Benefits of cloud-based EPM for FP&A

Unlock the potential of financial planning and analysis. In the digital economy, financial planning and analysis (FP&A) teams are emerging as strategic partners who can contribute to critical business decisions. Enterprise performance management (EPM) gives FP&A the data and insights it needs to fulfil this elevated role. In this whitepaper, research from The Hackett Group shows the benefits of cloud-based EPM, including:     • Accurate data and sophisticated analytics     • Optimised, collaborative planning processes     • Agility to respond quickly and effectively to change

Smarter. Faster. More Agile. This is the Future of IT.

Want to work smarter, faster and with more agility than ever before? See how Workday is continuously driving innovation to help you get ahead in this changing world of IT with a single system to plan, execute, analyse and extend. Check out this guide to get started.

Organisational Agility Brings Long-Term Business Success

We surveyed 998 executives around the world, across multiple industries, and one thing was clear: organisational agility is the key to driving digital growth. Agile leaders are two times more likely to see a significant share of their revenues come from digital streams. Read the report for more key findings, including:     • The benefits of organisational agility     • How becoming a digital native can help you stay ahead     • Five best practices of agile organisations

Benefits of cloud-based EPM for FP&A

Unlock the potential of financial planning and analysis. In the digital economy, financial planning and analysis (FP&A) teams are emerging as strategic partners who can contribute to critical business decisions. Enterprise performance management (EPM) gives FP&A the data and insights it needs to fulfil this elevated role. In this whitepaper, research from The Hackett Group shows the benefits of cloud-based EPM, including:     • Accurate data and sophisticated analytics     • Optimised, collaborative planning processes     • Agility to respond quickly and effectively to change

New “Core HR” Will Power the Future of Work

Get ready for the future of work. Succeeding in the future of work will require adaptivity and continuous innovation. Is your organisation ready? With investments in HR technology at record highs, business leaders are rethinking traditional core HR systems. Read this report from Forrester Research “New ‘Core HR’ Will Power the Future of Work” (February 2020) to learn:     • New technologies shaping core HR     • Takeaways for CIOs and CHROs     • Workday tools such as skills cloud and credentials

Smarter. Faster. More Agile. This is the Future of IT.

Want to work smarter, faster and with more agility than ever before? See how Workday is continuously driving innovation to help you get ahead in this changing world of IT with a single system to plan, execute, analyse and extend. Check out this guide to get started.

Adapting to the Changing World of HR

Tap into more analytical, data-driven skills for HR. Traditionally, HR has been the “go to” for responsibilities such as talent acquisition, compliance and benefits. Today, HR professionals have the opportunity to step into a more strategic role. To do so, you need to tap into more analytical, data-driven skills. Read this eBook to learn five key behaviours to practise and tactics for getting started.

Il percorso di GE verso la digital transformation

Scopri gli insight sulla digital transformation rivelati dal CIO di GE Con un\'ampia presenza a livello globale e 280.000 dipendenti, GE ha accettato la sfida della digital transformation. Grazie a questo cambiamento, GE sta ora aiutando altre aziende del settore industriale a intraprendere lo stesso percorso. In questo case study, James Ross, CIO, Global Functions presso GE, rivela tutti i segreti per la riuscita della digital transformation, tra cui:     • Sfide e opportunità     • Esperienze     • Come prepararsi

Enabling Agile, Future-Ready Insurance Organisations

82% of insurance organisations are stuck in the early and middle stages of digital maturity. According to IDC’s European Vertical Markets Survey, this is because of their legacy landscape, a lack of enterprise-wide strategy for transformation and a shortage of digital talent. To break the deadlock, they need to adopt a holistic, enterprise-wide approach that spans three areas:     • Mastering customer experience     • Agile insurance     • Ecosystem-enabled insurance And to succeed, supporting functions such as HR and finance must evolve at the same pace as the primary functions. This whitepaper provides an overview of the transformation HR and finance need to undergo to support overall business transformation.

Benefits of Cloud-Based EPM for FP&A

Unlock the potential of financial planning and analysis. In the digital economy, financial planning and analysis (FP&A) teams are emerging as strategic partners who can contribute to critical business decisions. Enterprise performance management (EPM) gives FP&A the data and insights it needs to fulfil this elevated role. In this whitepaper, research from The Hackett Group shows the benefits of cloud-based EPM, including:     • Accurate data and sophisticated analytics     • Optimised, collaborative planning processes     • Agility to respond quickly and effectively to change

El valor del área de planificación y análisis financieros (En inglés)

Aproveche el potencial del área de planificación y análisis financieros. En la economía digital, los equipos de planificación y análisis financieros (FP&A) se están convirtiendo en partners estratégicos capaces de contribuir a la toma de decisiones empresariales cruciales. La gestión del desempeño empresarial (EPM) proporciona a los equipos de planificación y análisis financieros los datos e insights que necesitan para realizar su valiosa función. En este whitepaper, un estudio de The Hackett Group demuestra las ventajas de las soluciones EPM cloud, entre ellas:     • Datos precisos y analytics sofisticados     • Procesos de planificación colaborativos optimizados     • Agilidad para responder con rapidez y eficacia a los cambios

The Total Economic Impact™ Of Dell’s PC Lifecycle Services

Dell and Intel® commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by leveraging Intel® vPro and Dell’s ProDeploy Plus and ProSupport Plus services. The objective of the framework is to identify the cost, benefit, flexibility, and risk factors that affect the investment decision. Forrester took a multistep approach to evaluate the impact that Dell PC Lifecycle Services can have on an organization. Download the whitepaper to learn more on The Total Economic Impact™ Of Dell’s PC Lifecycle Services.

Optimizing the PC Lifecycle – Dell PC as a Service

Whether you are a small business, a large enterprise or somewhere in between, PC as a Service is designed with flexibility in mind to meet your unique business requirements. Options include the latest Dell PC technology, software and lifecycle services including deployment, support and asset return and exclusive Dell technology and tools that automate, troubleshoot and resolve system issues faster. Dell PC as a Service (PCaaS) simplifies PC lifecycle management by combining hardware, software, lifecycle services and financing into one all-encompassing solution – providing a single, predictable price per seat per month. Download the brochure to know more on Optimizing the PC Lifecycle.

Dell Latitude Rugged

Introducing the new Dell Latitude Rugged Family Get best-in-class reliability and productivity in the harsh conditions you face with the Dell Latitude Rugged family. They’re the most secure and manageable rugged computers available, so you can focus on your work. Download the brochure to know more on Dell Latitude Rugged.

Transform Routine Global Trade Processes with Automation

ONESOURCE provides certainty in uncertain times J.M. Huber Corp. (Huber) is a portfolio management company (PMC) with a suite of global businesses that provide vital technologies and materials to companies in a vast array of industries, from construction, manufacturing, and electronics to food, personal care, and nutrition. In order to track and manage the myriad trade implications for all these different business entities, Huber uses a broad suite of ONESOURCE global trade management (GTM) products, including Global Trade Content, Denied Party Screening, Trade Lane Analyzer, and Supply Chain Compliance. View our customer testimonal to learn more about why Huber chose ONESOURCE Global Trade to manage its global trade business.

Global Trade Automation: ROI for the Enterprise

As technology continues to evolve, companies face a universal need to keep up with changes in automation for the sake of efficiency, profitability gains, and growing competition in their areas. For global traders, technology is essential in order to respond and manage rapid-fire changes in trade regulations and global supply chain disruptions. Automation allows you to act more efficiently, effectively, and with greater visibility – which are all key in today’s fast-paced climate. Download our webinar to learn more about the ROI of a global trade management solution. This webinar will walk you through the enterprise-level benefits of automation and provide you with a methodology and framework for developing a business case to obtain funding from the C-Suite and Board of Directors. ROI of a global trade management solution. Key topics:     • Benchmarking for success     • Developing a business case to obtain funding from the C-Suite and Board of       Directors     • Planning a...

Building the Business Case for Global Trade Management

Historically, trade compliance was a back-office function focused on risk mitigation. The goal was avoiding penalties, side-stepping jail time, and protecting the company’s reputation. Nothing more, nothing less. While those are important goals – which help you remain in good standing with Customs and safeguard your trading privileges – they don’t support an overall supply chain strategy. Companies are now exploring how an effective GTM strategy can:     • Impact sourcing decisions and lower total landed cost     • Decrease delays, demurrage fees, and operational costs     • Increase supply chain speed and streamline border crossings We know that GTM technology can help your company move forward. That’s why we created this e-book to help you understand the business value of GTM technology and how it supports your overall supply chain.

Tools and Best Practices for Informed Compliance

The term “Informed Compliance” was formally introduced in the United States with the enactment of the Customs Modernization and Informed Compliance Act (the Mod Act) in 1993. Under the concept of Informed Compliance, trade compliance is considered a shared responsibility between Customs and the trade community. Today, there is a greater recognition in most countries that trade compliance is a shared responsibility and that Customs administrations have a responsibility to educate importers on what is expected of them. With that comes a responsibility for the business community to take concrete steps to ensure that they are complying with applicable laws and regulations. Download our whitepaper on tools and best practices to assist all companies actively involved in global trade to thrive in today\'s world of Informed Compliance and to achieve optimal performance while minimizing penalties.

The Forrester Total Economic Impact™ of Akamai Edge Security Products for Broadcasting and OTT Customers

See how you can quantify the cost savings and business benefits of Akamai security products. Forrester interviewed or surveyed 30 Akamai customers and developed a report and a tool. The report uses the data to show how a composite, global, enterprise-sized broadcasting, OTT media, or internet/social video organization — with $1.5 billion in revenue — will see almost $9 million in economic benefits over three years. The tool lets you simulate the same study, but with your own inputs, and provides a Total Economic Impact™ report customized for your organization.

Connecting the dots: A remote manager’s guide to work management

Recently, due to COVID-19, teams around the world shifted to remote work at a truly unprecedented scale. This shift has changed not only where people work, but how they work together. For managers, it has also altered the way they take care of their teams. For all the increase in flexibility due to remote work, a study by KPMG found that those in management roles have reported having a harder time with the transition compared to individual contributors. Managers are more likely to find that their jobs are more demanding, work-life balance is difficult, and work feels overwhelming. This guide is for you. Download this ebook to learn:     • About the state of remote work — and remote management — today     • About the basics of remote collaboration and how to set your team up for       success     • How to keep your team coordinated and connected with work management,       no matter where they are

Anatomy of Work: Remote Teams Survey

This year, an unprecedented global event fundamentally changed the way we work: governments and businesses around the world instituted mandatory remote work protocols nearly overnight. The dramatic, rapid shift has accelerated digital transformations as teams now grapple with navigating the transition from remote to distributed teams, many for the first time. At a time when clarity, empathy, and human connection are more important than ever, leaders need to understand how these new worldwide macro trends affect people on a personal level. To do so, we conducted a survey to evaluate the behaviors and attitudes of 5,140 full-time employees currently working from home. Download our brand new report, Anatomy of Work: Remote Teams Survey, to learn more about:     • How nearly two-thirds (62%) of full-time knowledge workers have increased       their use of collaboration tools since working from home     • How different regions of the world are responding to remote work     • How collaboration is...

ABB's approach to the fourth industrial revolution

ABB leads one of the most complex industries on the planet; one that is under intense transformation. They are succeeding by using digital technology to fast track their supply chain and manufacturing process. Watch this webinar to learn how ABB is accelerating digital transformation through an API strategy with MuleSoft. Key takeaways     • How ABB leverages reusability and automation to streamline their complex manufacturing processes.     • Why MuleSoft\'s C4E (Center for Enablement) is a perfect fit for ABB.     • How ABB drives digital innovation through the adoption of API-led connectivity. Presented by:     • Szymon Myslinski, Global IT Department Manager for Innovation, ABB     • Gabriel Rauchenbichler, DACH Marketing Lead, MuleSoft

Transforming the manufacturing value chain with APIs

How Airbus, Univar, and ABB have digitally transformed with an API strategy Manufacturers have significantly improved value chain performance over the past 20 years, boosting industry productivity by 47%. However, traditional methodologies are now delivering diminishing returns. To tackle digital transformation initiatives and connect data across every link of the digital supply chain, leading manufacturers have tapped into APIs. Download this whitepaper to access:     • Case studies of Airbus, Univar, and ABB\'s API-led manufacturing value chain innovation.     • Best practices to transform the manufacturing value chain from sales to supply chain to factory operations to service.     • Top digital technologies to increase manufacturing efficiency and reduce time to market.

Cloud-based integration for FedRAMP compliance

How government agencies can accelerate digital transformation with MuleSoft’s Government Cloud MuleSoft’s Government Cloud is an industry-leading FedRAMP-compliant cloud environment for building and deploying APIs and integrations with Anypoint Platform. MuleSoft’s US Federal Risk and Authorization Management Program (FedRAMP) compliant-solution enables government agencies to build and secure connections between their applications and citizen data. Download this whitepaper to learn:     • How MuleSoft’s Government Cloud enables agencies to increase project delivery speed by 3x.     • Why FedRAMP compliance reduces on-premises infrastructure costs.     • How government agencies can develop, deploy, manage, and monitor integrations and APIs in the cloud to rapidly expand cloud services.

Accelerating Government IT Innovation

With APIs and Microservices Evolving citizen and constituent expectations have created the imperative for government to digitally transform. Delivering on digital transformation grows more challenging by the year, as the proliferation of modern technologies (e.g. SaaS, mobile, IoT) forces IT teams to rethink how to best deliver projects to their constituents and deliver on their mission. Microservices have emerged as a means through which government IT teams can increase project delivery speed without compromising on security. This whitepaper discusses the role microservices can play in government, and how API-led connectivity helps agencies to more effectively and securely implement a microservices architecture. Readers will learn:     • Why government IT teams must move beyond point-to-point integration     • How API-led connectivity supports microservices adoption in government     • How government can use MuleSoft’s FedRAMP In Process integration       platform to rapidly develop APIs and microservices

Secure Network Transformation for Dummies

Traditional enterprise network architectures are not architected for digital transformation. Also, pervasive cloud and mobility trends have created new vulnerabilities in an already complex cybersecurity landscape. As organizations increasingly drive digital transformation initiatives and adopt multi-cloud, cloud-first strategies, the network must be transformed. In this e-book, learn why modern networks must support a secure, hybrid environment with next-generation technologies that include SDN and virtual network services to address today’s network and security challenges.

A Guide to NextGen Compliance

The demands of digital transformation are putting compliance teams under major pressure. Indeed, the COVID-19 pandemic has also accelerated some companiesʼ need to embrace digital communication technologies to ensure critical operations – an effect which will persist for years to come. Enterprises need to leverage new communication channels to scale for global operations. But these channels introduce a volume and velocity of communication that far outpaces email. Suddenly, compliance teams must contend with hundreds of thousands of messages per week — in some cases, per day — usually without any budgetary boost to help them. NextGen Compliance tools allow companies to scale compliance protocols alongside digital transformation. Through automation, these tools offer comprehensive coverage over sampling, which translates to much-improved risk mitigation. In turn, NextGen Compliance transforms compliance itself from a cost to doing business into a new source of data and business insights. Get the guide to learn how...

The Tax Challenges of Accurately Identifying Customer Locations

All communications service providers (CSPs), from wireline to wireless to VoIP and from emerging companies to established corporations, face a similar set of challenges. There are regulatory fees to track, nexus requirements to determine and tax on tax calculations to get right. The billing components that seem so simple on the surface - a street name, a zip code, a phone number - are in fact riddled with complications. These location identifiers dictate which jurisdiction gets to tax each individual customer and what rates to apply at the local, state and federal levels. For this reason, pinpointing customer locations at a granular level is a critical component of compliance and profitability. Yet many of the most commonly used methods for identifying locations aren’t very reliable for tax purposes. While location accuracy is hard to achieve in any industry, CSPs face an especially difficult set of challenges. Historically, locations have been dictated...

Are You Losing Money to FCC Safe Harbor Ratios?

Rapid adoption of new technologies has forever changed how we communicate. Cellular networks, cable, satellite, VoIP and a multitude of emerging innovations have expanded the scope of the communications industry to include so much more than traditional telephone calls. Today, when customers want to initiate voice calls, they can opt for flat-rate monthly plans to do so while crossing state lines or use VoIP to speak with people on the other side of the world without incurring long-distance fees. The lightning-fast pace of advancements has governing bodies in a bind: How do states and the federal government effectively regulate an industry that’s in a continuous state of change? Which taxes and fees should be applied, and when? As technology evolves faster than the law, the answers to these questions and others like them change frequently. As a result, communications service providers (CSPs) face some of the most complex calculations in...

Journey mapping eBook: An outside-in approach to delivering great customer experiences

Customers engage with your company for a variety of reasons such as buying your product, onboarding, or getting support. Each of these is a journey which may involve multiple channels – website, call center, mobile devices or social media. Customer Journey Management is an omnichannel customer engagement technique that involves taking an outside-in approach from the customer’s perspective to improve customer experience (CX) for your most important customer’s journeys. Download this eBook. Learn how to:     • Design customer journeys that are effortless, proactive and personalized     • Improve customer experience with journey maps     • Visualize and deliver exceptional customer experiences

Where to find tech talent, beyond the obvious

If you want to hire the best tech employees, you have to know where to find them. In a job market where talent demand exceeds supply, the reality is you can’t rely on the top candidates coming to you. In our guide \"Where to find top technical talent beyond the obvious,\" you’ll get insight on how to make your search process as efficient as possible, including tips on:     • Advanced search techniques     • Leveraging your current technical team     • Writing the right job description     • And more...

5 Steps to A Winning Technology Skills Strategy

Responsible for their organization’s speed, growth, innovation and efficiency, CIOs are tasked with more today than ever before—in a market that isn’t all that forgiving. With the rate of change driving new competitive dynamics, new business models and new markets, CIOs must focus on making sure teams have the capabilities to execute on all of these opportunities fast. Technology skills development is the key to succeeding in this. A mature technology skills strategy will separate the leaders from the laggards at an increasing pace going forward. Leaders winning at this today understand that without the right skills in place—and a system to keep them finely tuned—they risk having delayed projects and excessive spending, and they’ll be unable to adapt to the market. The consequences of failure will be hefty, and widespread. IDC believes that by 2020, lack of tech skill development will impact 90% of all organizations with adjusted project plans, delayed product/service...

5 Steps to A Winning Technology Skills Strategy

Responsible for their organization’s speed, growth, innovation and efficiency, CIOs are tasked with more today than ever before—in a market that isn’t all that forgiving. With the rate of change driving new competitive dynamics, new business models and new markets, CIOs must focus on making sure teams have the capabilities to execute on all of these opportunities fast. Technology skills development is the key to succeeding in this. A mature technology skills strategy will separate the leaders from the laggards at an increasing pace going forward. Leaders winning at this today understand that without the right skills in place—and a system to keep them finely tuned—they risk having delayed projects and excessive spending, and they’ll be unable to adapt to the market. The consequences of failure will be hefty, and widespread. IDC believes that by 2020, lack of tech skill development will impact 90% of all organizations with adjusted project plans, delayed product/service...

Where to find tech talent, beyond the obvious

If you want to hire the best tech employees, you have to know where to find them. In a job market where talent demand exceeds supply, the reality is you can’t rely on the top candidates coming to you. In our guide \"Where to find top technical talent beyond the obvious,\" you’ll get insight on how to make your search process as efficient as possible, including tips on:     • Advanced search techniques     • Leveraging your current technical team     • Writing the right job description     • And more...

Smartbox- Hire Offshore Developers

Smartbox Media is one of the leading, fastest growing, and professionally managed USA based IT Company with 5 global offices and 2 development centers, offering remote, professional and experienced Mobile App, Web Developers, Designers, Project Managers and Testers as per client requirement and convenience with flexible hiring and billing models. Why Smartbox Media?     • Offshore delivery eperts
    • Reduced development cost
    • Flexible working models
    • Technology eperts
    • Seamless Ccommunication
Our goal is to ensure 100% client satisfaction by offering innovative, reliable, robust, and scalable IT solutions with end-to-end customization and flexible working/billing models.

SmartBox – Innovating Smartphone App Development

Smartbox Media is one of the leading, fastest growing, and professionally managed USA based IT Company with 5 global offices and 2 development centres globally. Our core services include not just Mobile App Development, Web Development and Customer Software Development but also providing full time, part time and hourly developer’s designers to other companies in USA, UK, Canada and many European countries. Company also has Specialization in E-commerce development, SAP Implementation, SAP training AI, Blockchain and IOT as well. Why Smartbox Media? • NO OVERHEAD/INFRASTRUCTURE EXPENSES     • OFFSHORE DELIVERY EXPERTS     • REDUCED DEVELOPMENT COST     • FLEXIBLE WORKING MODELS     • TECHNOLOGY EXPERTS     • SEAMLESS COMMUNICATION Our goal is to ensure 100% client satisfaction by offering innovative, reliable, robust, and scalable IT solutions with end-to-end customization and flexible working/billing models.

 
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